Analysts: Customer is Queen, Data is Crown Princess
Two recent reports are making it clear: The winners in the new insurance game will be those who recognize that the driving force for change is the customer, and data and analytic tools will be key...
View ArticleBalancing Digital & Personal Communications: Twitterus Vobiscum?
Pope Francis weighed in on balancing digital and personal communication last week. While His Holiness was focusing on good works and matters of the soul, His words reflect what analysts and...
View ArticleIndependent Agents and the Disappearing Internet: The Road to Insurance 2024
Recent research suggests that the Internet, and related social functionality, is becoming ‘invisible’ — simply blending into, and augmenting, our normal activities. This is not just a theoretical...
View ArticleAXA: Just a One-Bullet Digital Insurer? (We Think Not)
Recently, our friend Denise Garth from SMA posted a blog on a ‘game-changing’ announcement: AXA France and Facebook entering into a strategic partnership. This post has quickly made the rounds and...
View ArticleWhat Happens When Consumers Know More Than We Do?
A colleague of ours was recently bemoaning the lack of interest that insurers and brokers are taking in new developments such as social and usage-based insurance. Our friend suggested that without a...
View ArticleIs Insurance CRM Dead, or Does It Just Smell Funny?
Customer Relationship Management (CRM) has had a chequered history in the insurance industry. There is significant potential value, but precious little that has been realized. The question is, can...
View ArticleCan Brokers Manage the Next Wave of IT?
As we look over the topics we have covered in this space, it occurs to us that the brokers might be getting hit with more IT than they expect over the next little while. We’d like to know what you...
View ArticleMillennials Leading the Way for Digital Transformation
With 75% of the workforce expected to be made up of digital natives by the year 2025, digital communications are becoming more and more important. I’m not a millennial, but I live with a few of them,...
View ArticleHow Brokers Can Optimize Their LinkedIn Presence To Increase Sales
By David Dyck, Editor-in-Chief, Apollo Exchange — LinkedIn is one of the most powerful tools in an insurance broker’s toolbox. Done right, it can be your most powerful asset when it comes to driving...
View ArticleUncovering Connections: How Link Analysis Can Streamline OSINT Investigations
By Stephen Adams, Product Marketing Manager, Skopenow — Connections are the lifeblood of the internet, with people and businesses interacting and leaving digital traces across social media platforms,...
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